Return Policy


Cancellation

    We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

    We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
    Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.


Refunds (if applicable)

    Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Info@runningpie.com.

Please contact our Customer service at info@runningpie.com to get the return address.

Return Warehouse Address:Company name: 杭州奔派文化创意有限公司 (hang zhou ben pai wen hua chuang yi Co., Ltd)3008 Building 2, Li Jing International Center, #108 Yu Long Road, Ningwei, Xiaoshan District, Hangzhou, Zhejiang Province, China 

Refund Time: our warehouse will review the refund within 10 working days after the goods.

 Customers Need to Know:

“If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product. “

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

Payment Method (at the time of purchase)

Refund Option

Refund Lead Time (to see the amount on your bank statement)

Credit card / Debit Card

Credit / Debit Reversal

 

Paypal

Paypal reversal (if Paypal balance)

5-7 business days

Credit reversal ( if Paypal is linked to a credit card)

5 to 15 banking days 
Note: The amount may be reflected in your next billing cycle

Debit reversal ( if Paypal is linked to a debit card)

5 to 45 banking days(Depending on your issuing bank)
Note: The amount may be reflected in your next billing cycle